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Pixel 2 and Pixel 2 XL problems, and what to do about them

Google’s Android poster boy boasts the slickest software experience around wrapped in a stylish body, which is why our Pixel 2 XL review[1] called it the best Android smartphone in the world. Its smaller sibling, the Pixel 2[2], is no slouch either, but as great as these phones are, they’re not quite pixel perfect. We’ve been lurking on forums, digesting comments, and conducting our own testing to find the most common issues with the Pixel 2 and identify the tricky Pixel 2 XL problems that you’ll want fixes for.

This is what we found.

Problem: Pixel 2 XL screen quality

Some people are having serious issues with the display in the Pixel 2 XL. You can find detailed discussions at the XDA Developers forum[3] and the Android Central forum[4]. The chief complaint seems to be about the color, which is less vibrant than expected.

We noted in our Pixel 2 XL review that the pOLED screen has an issue with a bluish tint when you tilt it, however, we didn’t find the cooler color temperature to be a major issue. There have also been reports of problems with grain or blotches, explained in detail by Ars Technica[5], but we aren’t seeing it as a big problem on our review unit. Potential solutions:

  • Google responded to Digital Trends to say, “We designed the Pixel display to have a more natural and accurate rendition of colors this year but we know some people prefer more vivid colors so we’ve added an option to boost colors by 10% for a more saturated display.

    We’re always looking at people’s responses to Pixel and we will look at adding more color options through a software update if we see a lot of feedback.” The option is turned on by default, but you can check in Settings > Display > Advanced, where you should see Vivid display. If you’re unhappy with your Pixel 2 XL display, then complain to Google, as it looks as though enough complaints will prompt another software update.

  • While the color temperature is a tuning issue and a deliberate move by Google, we don’t think your display should be blotchy or grainy. If you have serious issues with inconsistent color or blotchy patches then you may have been unlucky and received a less than perfect panel.

    Contact Google, your carrier, or retailer and ask about a replacement handset.

Issue: Portrait Mode not working for selfies

There have been some[6] reports[7] of people[8] struggling to get Portrait Mode working when they’re using the front-facing camera to take a selfie. Thankfully, it should be a relatively easy fix. Google is rolling out a camera update that includes Portrait Mode support for the front-facing camera.

Solution:

  • Make sure that you’re connected to Wi-Fi and that your Pixel 2 has plenty of battery life. Open the Play Store and tap the menu icon at the top left (three horizontal lines). Tap My apps & games and install any available updates.

Glitch: Clicking sound and high-pitched frequency noise during calls

A few[9] people[10] are experiencing problems with the audio on their Pixel 2 during calls.

Some people report a clicking or ticking sound, others are complaining about a high-pitched noise that’s constant, and some are suffering with both. Workarounds:

  • You may find that the issue is gone or reduced when using Wi-Fi calling. Open your Phone app and tap the More icon (three vertical dots) at the top right, then Settings > Calls.

    If your carrier supports it, then you should see the option to Configure Wi-Fi Calling.

  • Use a wired or Bluetooth headset for calls and the noise should be gone.

Solution:

  • You could contact Google and ask for help. Go to Settings > Support & tips and choose Phone or Chat to report your problem and get help investigating it. If they can’t fix it, then you should be able to get a replacement.

    However, because it’s not clear what the issue is here, you may find that a replacement handset has the same problem.

Bug: Bluetooth connection issues

There have been many reports of Bluetooth issues with the original Pixel phones since the Android 8.0 Oreo update, but there are also some Pixel 2 owners adding[11] their voices to existing threads[12] on the Google support forum[13]. Some people can’t get the connection to work, others report problems with specific apps, and still others are having issues with voice commands. There was an October 5 patch designed to resolve some of these issues, but it doesn’t seem to have worked for everyone.

Potential solutions:

  • Bluetooth connectivity issues are supposed to be resolved with the Pixel 2[14], but the update hasn’t rolled out yet. A Google spokesperson said, “Google is aware of this issue and additional fixes are coming soon. Likely November or early December.” We have a couple of troubleshooting steps you can try while you wait for an update.
  • If you can’t connect at all, then go to Settings > Connected devices > Bluetooth and tap Settings (gear icon) next to the problem device or car and then Forget.

    Clear device connections from your Bluetooth accessory or car. Turn both off and on again and attempt to pair from scratch.

  • If music isn’t playing then make sure you’re connected to the right device or car, and that music isn’t playing through another connected device. Check that the volume is cranked up.

    Go to Settings > Connected devices > Bluetooth, then tap Settings (gear icon) next to the problem device or car and make sure the box next to Media audio is checked.

  • If the problem is with calls, then go to Settings > Connected devices > Bluetooth, then tap Settings (gear icon) next to the problem device or car and make sure the box next to Phone audio is checked.

We’ll add more Google Pixel 2 and Pixel 2 XL problems and fixes as we discover them.

In the meantime, grab yourself one of the best Pixel 2 cases[15] or Pixel 2 XL cases[16] to make sure you don’t have a drop damage problem with yours.

Editor’s Recommendations

References

  1. ^ Pixel 2 XL review (www.digitaltrends.com)
  2. ^ Pixel 2 (www.digitaltrends.com)
  3. ^ XDA Developers forum (forum.xda-developers.com)
  4. ^ Android Central forum (forums.androidcentral.com)
  5. ^ Ars Technica (arstechnica.com)
  6. ^ some (forums.androidcentral.com)
  7. ^ reports (forum.xda-developers.com)
  8. ^ people (productforums.google.com)
  9. ^ few (forum.xda-developers.com)
  10. ^ people (productforums.google.com)
  11. ^ adding (productforums.google.com)
  12. ^ threads (productforums.google.com)
  13. ^ Google support forum (productforums.google.com)
  14. ^ resolved with the Pixel 2 (www.digitaltrends.com)
  15. ^ best Pixel 2 cases (www.digitaltrends.com)
  16. ^ Pixel 2 XL cases (www.digitaltrends.com)

5 reasons to use Edge in Windows 10 Fall Creators Update

With Windows 10 Fall Creators Update[1], Microsoft[2] has added a handful of new features and tweaks to its Edge browser. I doubt they will be enough to pry you away from your browser of choice, but the Edge browser continues to trend in the right direction. Here are the five big improvements Microsoft has made to Edge with its most recent Windows update.

Pin pages to the taskbar

Not seen since Windows 8, you can once again pin websites to the taskbar.

To do so, click the triple-dot button along the Edge window’s right edge and choose Pin this page to the taskbar.

You can put your favorite websites on your taskbar for fast access.

Screenshot by Matt Elliott/CNET

True full-screen mode

Edge finally has a true, full-screen mode where you lose the browser’s menus and tabs at the top. Hit F11 to toggle in and out of full-screen mode or click the triple-dot button and then click the diagonal double-arrow button to the right of the zoom controls.

Better integration with your phone

Edge promises to let you start an article on your phone and then pick it where you left off on your PC, but you’ll need to use a preview version of Edge for iOS or Android[3] or the Cortana app for iOS or Android to try it out. And you’ll need to connect your phone to your PC in the new Phone section of the Settings app, which you’ll find on the main page of Settings.

I tried it out by installing the Cortana app on my iPhone[4] (£849.00 at Apple[5]). I opened a news article and tapped the blue button to continue reading on my PC. It worked seamlessly; as soon as I tapped the button on my phone, a new tab opened on Edge on my PC.

Heading home?

Send the article you are reading on your phone to your PC.

Screenshot by Matt Elliott/CNET

Better bookmarking

Click the star button in Edge (or hit Control-D) and you’ll see Edge’s bookmark menu got a design refresh and better illustrates the folder hierarchy for your favorites, making it quicker and easier to find a folder to plop a new favorite. And on the Favorites hub itself, you’ll find two new items on the right-click menu — Sort by name and Edit URL. The former lets you arrange a list of favorites alphabetically and the latter lets you quickly edit a favorite’s URL.

Better PDF and eBook reader

Microsoft added a few tools to make Edge more capable with PDFs and eBooks for touchscren PCs.

With PDFs, you can now click the Add Notes button to the right of the URL bar to ink on the PDF, from signing your name and highlighting lines to adding comments and copying text. It’s particularly useful for signing documents — no longer will you need to add a weird electronic signature or, worse, print, sign and scan a PDF in order to send back a signed copy.

You can add highlights and notes to eBooks as well as PDF files.

Screenshot by Matt Elliott/CNET

For eBooks, students (and habitual notetakers) will rejoice at being able to mark up eBooks as you read them. Just highlight some text and a small menu will appear that lets you highlight the text, underline it, add a comment, copy it or open a Cortana panel along the Edge window’s right edge without leaving the page you are on.

Read more: The 10 best new features of Windows 10 Fall Creators Update[6]

Now Playing: Watch this: New features in Windows 10

References

  1. ^ Windows 10 Fall Creators Update (www.cnet.com)
  2. ^ Microsoft (www.cnet.com)
  3. ^ preview version of Edge for iOS or Android (www.microsoft.com)
  4. ^ iPhone (www.cnet.com)
  5. ^ £849.00 at Apple (dw.cbsi.com)
  6. ^ 10 best new features of Windows 10 Fall Creators Update (www.cnet.com)

5 reasons to use Edge in Windows 10 Fall Creators Update

With Windows 10 Fall Creators Update[1], Microsoft[2] has added a handful of new features and tweaks to its Edge browser. I doubt they will be enough to pry you away from your browser of choice, but the Edge browser continues to trend in the right direction. Here are the five big improvements Microsoft has made to Edge with its most recent Windows update.

Pin pages to the taskbar

Not seen since Windows 8, you can once again pin websites to the taskbar.

To do so, click the triple-dot button along the Edge window’s right edge and choose Pin this page to the taskbar.

You can put your favorite websites on your taskbar for fast access.

Screenshot by Matt Elliott/CNET

True full-screen mode

Edge finally has a true, full-screen mode where you lose the browser’s menus and tabs at the top. Hit F11 to toggle in and out of full-screen mode or click the triple-dot button and then click the diagonal double-arrow button to the right of the zoom controls.

Better integration with your phone

Edge promises to let you start an article on your phone and then pick it where you left off on your PC, but you’ll need to use a preview version of Edge for iOS or Android[3] or the Cortana app for iOS or Android to try it out. And you’ll need to connect your phone to your PC in the new Phone section of the Settings app, which you’ll find on the main page of Settings.

I tried it out by installing the Cortana app on my iPhone[4] (£849.00 at Apple[5]). I opened a news article and tapped the blue button to continue reading on my PC. It worked seamlessly; as soon as I tapped the button on my phone, a new tab opened on Edge on my PC.

Heading home?

Send the article you are reading on your phone to your PC.

Screenshot by Matt Elliott/CNET

Better bookmarking

Click the star button in Edge (or hit Control-D) and you’ll see Edge’s bookmark menu got a design refresh and better illustrates the folder hierarchy for your favorites, making it quicker and easier to find a folder to plop a new favorite. And on the Favorites hub itself, you’ll find two new items on the right-click menu — Sort by name and Edit URL. The former lets you arrange a list of favorites alphabetically and the latter lets you quickly edit a favorite’s URL.

Better PDF and eBook reader

Microsoft added a few tools to make Edge more capable with PDFs and eBooks for touchscren PCs.

With PDFs, you can now click the Add Notes button to the right of the URL bar to ink on the PDF, from signing your name and highlighting lines to adding comments and copying text. It’s particularly useful for signing documents — no longer will you need to add a weird electronic signature or, worse, print, sign and scan a PDF in order to send back a signed copy.

You can add highlights and notes to eBooks as well as PDF files.

Screenshot by Matt Elliott/CNET

For eBooks, students (and habitual notetakers) will rejoice at being able to mark up eBooks as you read them. Just highlight some text and a small menu will appear that lets you highlight the text, underline it, add a comment, copy it or open a Cortana panel along the Edge window’s right edge without leaving the page you are on.

Read more: The 10 best new features of Windows 10 Fall Creators Update[6]

Now Playing: Watch this: New features in Windows 10

References

  1. ^ Windows 10 Fall Creators Update (www.cnet.com)
  2. ^ Microsoft (www.cnet.com)
  3. ^ preview version of Edge for iOS or Android (www.microsoft.com)
  4. ^ iPhone (www.cnet.com)
  5. ^ £849.00 at Apple (dw.cbsi.com)
  6. ^ 10 best new features of Windows 10 Fall Creators Update (www.cnet.com)

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